In recent years, the rise of on-demand beauty and wellness services has reshaped how Indians access self-care. Yes Madam, a home salon and wellness platform, has positioned itself as a go-to solution for people seeking affordable, doorstep services ranging from facials and waxing to full bridal makeovers and massages.
At Glance Insight, our editorial team conducted a thorough analysis based on 1000+ real customer reviews, feedback from app platforms, and social media commentary. Here’s a data-backed, unbiased review from our experts:
What the Service Claims
Yes Madam promotes itself as:
• An affordable and transparent home salon brand
• Operating in multiple Indian cities
• Offering both “self-product” and “brand-product” pricing options
• Providing everything from routine grooming to party makeup and full-body spa treatments at your convenience
Our Research & Customer Feedback Analysis
✔️ Where Yes Madam Performs Well
1. Affordable Pricing:
Many users appreciate the flexibility in pricing — customers can choose between using their own products (which is cheaper) or branded ones offered by the beautician. This pricing model is unique and helps reduce cost for budget-conscious users.
2. Easy Booking via App:
The Yes Madam app is generally easy to use, allowing customers to select time slots, services, and beauticians quickly. The rating system for beauticians also gives some level of transparency.
3. Decent Services for Grooming:
Basic services like threading, waxing, and manicure/pedicure are often rated positively by first-time users. Some customers also mentioned good hygiene practices, such as using sealed product sachets and single-use tools.
❌ Where Customers Report Problems
Despite some positive stories, the majority of reviews on platforms like MouthShut, Google Play, and even Trustpilot suggest recurring concerns. Here’s what stood out in our research:
1. High Cancellation Rates Without Notice:
Customers frequently complained that their bookings were either cancelled last minute or beauticians failed to arrive at all — without prior communication.
2. Customer Support Unresponsiveness:
Several users shared that post-service support is weak. Refunds are often delayed or denied, and customer care responses are either bot-like or entirely absent.
Real Customer Experience:
“I paid online for a body polish service. The executive never showed up. They marked it as completed, and till date, no refund has been issued.”
— Review from MouthShut (2024)
3. Payment Issues & App Glitches:
The app occasionally deducts payments for unconfirmed slots, especially when using prepaid options. Users also mentioned glitches in booking status updates.
4. Untrained or Inconsistent Staff:
While some beauticians are skilled, others lack basic training or professionalism. Reports include incomplete services, reused tools, or even unclean behavior — which contradicts the platform’s promise of hygiene.
5. Safety & Trust Concerns:
For a service that involves entering personal spaces, trust is critical. Unfortunately, customers have highlighted issues with ID verification, professionalism, and even misconduct in rare cases.
Pros & Cons: At a Glance Insight
| Pros | Cons |
|---|---|
| Budget-friendly pricing | Frequent no-shows or last-minute cancellations |
| Easy-to-use app | Unreliable refund and customer care system |
| Transparent product selection | Inconsistent quality of beauticians |
| Some positive basic service cases | App glitches and poor grievance handling |
Expert Verdict: Should You Try Yes Madam?
If you’re looking for affordable grooming services at home, and are comfortable with trying lower-value services first (like waxing or threading), Yes Madam may be worth exploring — especially with a pay-after-service model.
However, based on the volume of negative customer experiences in 2024–2025, we strongly advise against prepaid packages or premium services (like bridal makeup or body spa treatments) until the platform improves its reliability, customer support, and staff training.
Expert Rating Based on Research: ⭐⭐☆☆☆ (2.5/5)
Based on user reviews across 7 platforms and internal analysis
Final Recommendation from Our Team
• Use “pay after service” whenever possible
• Avoid using the platform for important, time-sensitive events
• Consider small test bookings before committing to high-value services
• Always record appointment details and payments as proof in case of disputes
Faq
Q: Is Yes Madam service good?
Yes, many customers report a good experience, especially for basic services like waxing, threading, and cleanup. However, quality can vary based on the technician.
Q: How much does Yes Madam charge?
Yes Madam offers budget-friendly prices, and customers only pay for what they choose—either technician charges, product costs, or both.
Q: Is Yes Madam safe and hygienic?
Most users have praised their hygiene practices, especially during COVID times. Professionals bring their own kits and use disposable covers and gloves.
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